General Terms and information

Dear guests,

We are delighted that you have decided to stay in Villa Carona. We would like to take this opportunity to inform you about our terms and conditions listed below to prevent any misunderstanding:

Room reservation and arrival/departure

Room reservations are binding on both sides once your booking is confirmed, whether this is verbally, in writing, or by e-mail.
You can check in from 15:00. If you arrive earlier, you can store your baggage in the Hotel Villa Carona baggage area until your room is ready. If the room has been cleaned and is ready before 15:00, you may have access to the room before then.
The room is yours until 12:00 on the day of your departure. If you wish to check out later than 12:00, please contact the reception.

Guarantee

When booking we reserve the right to record your credit card information (credit card and security number) in order to guarantee your reservation. Pets are very welcome (CHF 15.00 per day, not including food).
Our four-legged friends are unfortunately not permitted at breakfast or in the Ristorante La Sosta. Please keep your pets on a lead at all times in the garden and in the hotel.

Cancellation policy - individually

  • Cancellation up to 7 days before arrival = free
  • Cancellation 6-3 days before arrival = 50% of the room price/per room/stay
  • Cancellation 2-1 days before arrival = 80% of the room price/per room/stay
  • Cancellation on the day of arrival = 100% of the room price/per room/stay

Cancellation policy - group reservation from 5 rooms

  • Cancellation up to 14 days before arrival = free
  • Cancellation 13-7 days before arrival = 50% of the room price/per room/stay
  • Cancellation 6-3 days before arrival = 80% of the room price/per room/stay
  • Cancellation 2-1 days before arrival = 100% of the room price/per room/stay

This rule may apply only if we are unable to rent the room/s out to anyone else. However, it also applies in the case of late arrival or early departure.

Credit cards

We accept the following credit cards: VISA/MasterCard/American Express.
In addition, you can also pay with cash (Swiss francs and euros at the house rate), by EC Direct, or Postcard.

Euro/Swiss franc exchange rate

The exchange rate of the Swiss franc to the euro depends on the daily rate. The euro prices stated in our documents are only indicative only and are not binding!    Currency converter  

Should you require any further information or have any questions, you can contact us at any time. We wish you a pleasant stay in the Romantic Hotel Villa Carona.